Terms of Service

By creating an account, accessing, or using NEXTOSA, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy. If you are using the Service on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

NEXTOSA provides a software-as-a-service platform combining a customer relationship management (CRM) system with WhatsApp messaging automation, including document storage, an AI-powered Q&A knowledge base, client management, WhatsApp reminders, AI customer support, message template management, and Away Mode automation. NEXTOSA integrates with the official WhatsApp Business Platform provided by Meta to send and receive messages on behalf of business Customers.

We may add, modify, or discontinue features of the Service at any time, with reasonable notice where the change materially affects your use of the Service.

• You must be at least 18 years old and capable of forming a binding contract to use the Service.
• You must provide accurate, current, and complete information when creating an account and keep it updated.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
• You must notify us immediately of any unauthorized use of your account.

• NEXTOSA is offered under subscription plans as described on our Pricing page. Fees are billed in advance on a recurring basis (monthly or annually) unless otherwise stated.
• All fees are exclusive of applicable taxes unless stated otherwise. You are responsible for any taxes associated with your subscription.
• Subscriptions automatically renew at the end of each billing cycle unless canceled before the renewal date.
• Fees are non-refundable except where required by law or as explicitly stated in these Terms.
• We may change our pricing with at least 30 days' notice; continued use of the Service after a price change takes effect constitutes acceptance of the new pricing.

We may offer a free trial period for new Customers. At the end of the trial, your account may automatically convert to a paid subscription unless you cancel before the trial ends. We reserve the right to modify or terminate free trial offers at any time.

You agree not to use the Service to:

• Send unsolicited, spam, or bulk messages to individuals who have not opted in to receive communications from you
• Transmit content that is illegal, fraudulent, defamatory, obscene, harassing, or infringes on the rights of others
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity
• Upload malicious code, attempt to breach security, or interfere with the integrity or performance of the Service
• Use the Service to violate any applicable law, regulation, or third-party rights, including data protection and anti-spam laws
• Reverse-engineer, decompile, or attempt to extract the source code of the Service, except as permitted by law

We reserve the right to suspend or terminate accounts that violate this Acceptable Use Policy.

Because NEXTOSA sends and receives messages through the WhatsApp Business Platform, you agree to comply with Meta's WhatsApp Business Messaging Policy and related platform terms, including:

• Obtaining valid opt-in consent from End Users before messaging them on WhatsApp
• Only using approved message templates for outbound, business-initiated conversations as required by WhatsApp
• Not sending prohibited content categories under WhatsApp's Commerce and Business Policies (including content related to illegal products, deceptive practices, or restricted goods and services)
• Honoring opt-out requests from End Users promptly
• Maintaining accurate business information on your WhatsApp Business profile

You are solely responsible for your compliance with Meta's policies. NEXTOSA may suspend WhatsApp functionality on your account if Meta flags or restricts your number due to policy violations, and NEXTOSA is not liable for actions taken by Meta against your WhatsApp Business account.

You retain ownership of all data, documents, client information, and content you upload or generate through the Service (“Customer Content”). You grant NEXTOSA a limited, non-exclusive license to use, store, and process Customer Content solely to provide and improve the Service.

You are responsible for ensuring you have the necessary rights and consents to upload and process any Customer Content, including personal data of your End Users, in compliance with applicable data protection laws.

NEXTOSA uses artificial intelligence to generate automated responses, summaries, and suggestions based on the data and documents you provide. AI-generated content may occasionally be inaccurate, incomplete, or inappropriate for a specific context.

• You are responsible for reviewing and, where appropriate, approving AI-generated communications sent to your clients.
• NEXTOSA does not guarantee the accuracy or completeness of AI-generated responses and disclaims liability for decisions made based on such content.

The Service, including its software, design, branding, and underlying technology, is owned by NEXTOSA and protected by intellectual property laws. Except for the limited rights granted to use the Service, no other rights are granted to you. You may not copy, modify, distribute, or create derivative works from the Service without our prior written consent.

The Service relies on and integrates with third-party services, including the Meta/WhatsApp Business Platform, cloud hosting providers, AI service providers, and payment processors. Your use of these integrations may be subject to the respective third party's own terms and policies. NEXTOSA is not responsible for the availability, performance, or practices of third-party services beyond our reasonable control.

Each party agrees to protect the other's confidential information with the same degree of care it uses to protect its own confidential information, and not to disclose it to third parties except as necessary to perform obligations under these Terms or as required by law.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED AND ERROR-FREE OPERATION. NEXTOSA DOES NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR THAT DEFECTS WILL BE CORRECTED.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEXTOSA AND ITS OWNERS, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO NEXTOSA IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

You agree to indemnify and hold harmless NEXTOSA and its owners, employees, and affiliates from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any applicable law or third-party right, including WhatsApp messaging and data protection obligations.

• You may cancel your subscription at any time through your account settings; cancellation will take effect at the end of the current billing period.
• We may suspend or terminate your access to the Service, with or without notice, if you violate these Terms, fail to pay applicable fees, or engage in conduct that harms NEXTOSA, other users, or third parties.
• Upon termination, your right to use the Service will cease, and we may delete your data after a reasonable retention period, except where retention is required by law.

These Terms are governed by and construed in accordance with applicable law, without regard to conflict of law principles. Any disputes arising from these Terms or the Service shall be resolved through good-faith negotiation, and if unresolved, through the courts or arbitration bodies of competent jurisdiction.

We may update these Terms from time to time. We will post the revised Terms on this page with an updated “Last updated” date, and where changes are material, we will provide additional notice (such as email). Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

If you have any questions about these Terms, please contact us:

• Email: nextosa7@gmail.com
• Attn: Harsh Soni, NEXTOSA